01 / 08Hero · Positioning
Operator-led automationEst. 2023 · UK

Stop running your
business from spreadsheets.
Start running it on systems.

We're an operator-led studio that replaces the messy admin layer of operationally heavy SMEs - the supplier chasing, the Monday-morning reporting, the WhatsApp threads that double as inventory - with practical automation that actually holds up under real trading conditions.

Built by
Operators who ran ops, not engineers who read about it.
Built for
Marketplace, e-com, construction, property & service SMEs.
Status
Q3 audits - 4 slots open
RAMPA / OPS LAYER · WK 18LIVE · 13 FLOWS
Margin · last 7d+ tracked
31.4%▲ 2.1pt
WK 11WK 18
Stockouts avertedvia reorder agent
14SKUs · this month
Workflow graph● 13 active
SHOPIFYAMAZONXEROSHEETSRAMPADASHBOARDREORDER POSLACK ALERT
SOURCES · 7OUTCOMES · 9
02 / 08Tools we already speak fluently
SHOPIFY
AMAZON
XERO
QUICKBOOKS
AIRTABLE
NOTION
SLACK
MAKE
ZAPIER
G. SHEETS
HUBSPOT
+ 40 MORE
137+
Workflows shipped
22hrs
Median weekly time saved per client
£1.4m
Stockouts & over-orders prevented in 2025
11days
Average from audit to first system live
03 / 08The mess

Most SMEs aren't under-tooled.
They're over-spreadsheeted.

The same patterns show up in nearly every audit. Reports that take a day to assemble. Reorder decisions made from instinct. Three people manually reconciling the same numbers, slightly differently. We see it because we've lived it.

P/01
The Monday-morning report ritual
Someone exports CSVs from four tools, pastes them into the master sheet, and the founder reads numbers that are already three days old.
~6h / WK
P/02
Inventory by gut feel
Reorder points live in someone's head. Stockouts are noticed when a customer complains. Cash sits in the wrong SKUs.
£18k AVG TRAPPED
P/03
Supplier chasing via WhatsApp
PO status, ETAs, and "did you send the invoice?" all happen in a thread that nobody can audit, search, or hand off.
2.3 PEOPLE
P/04
Tools that don't talk
Shopify says one number. Xero says another. Amazon says a third. A junior is paid to make them agree.
3 SOURCES OF TRUTH
P/05
Founder-dependent processes
Critical workflows live inside one person's head. Holidays are stressful. Hiring a #2 means rebuilding everything from memory.
KEY-PERSON RISK
P/06
Late warnings on cash & margin
Margin slipped two months ago. The accountant told you yesterday. The fix is now twice as expensive.
~60 DAYS LAG

Sound familiar? You're not the exception. You're the rule.

Get a workflow audit
04 / 08What we build

Six systems that quietly run
your business in the background.

We don't sell software. We build the operational layer that sits across the tools you already use - the dashboards, alerts, and automations that turn fragmented admin into one calm, observable system.

B/02

Workflow automation

The repetitive admin between tools - quote to invoice to reminder, lead to CRM to handover, ticket to assignment - handled, logged, and observable.

MAKEZAPIERCUSTOM
B/03

Inventory & reorder systems

Live sell-through, reorder points that adapt to lead time and seasonality, and POs that draft themselves before you've noticed the SKU is running low.

SKU MATHFORECASTING
REORDER
B/04

Invoice & document workflows

Inbound bills parsed and coded. Outbound invoices auto-generated from delivery events. Approvals routed. Filing solved. The accountant gets quieter.

OCRXEROQUICKBOOKS
B/05

Operational alerts

Margin drift, refund spikes, slow suppliers, overdue invoices, project cost overruns - surfaced in the channel you actually read, while the fix is still cheap.

SLACKEMAILWHATSAPP
▲ MARGIN · SKU 4421 · -3.4pt vs WK 17● STOCKOUT RISK · SKU 1180 · 6 DAYS▼ SUPPLIER ETA SLIP · PO #3041 · +5d
B/06

Systems integration

When the tools need to talk, we wire them properly - no brittle Zapier spaghetti, no "works on my machine." Owned, documented, and handed over.

APIWEBHOOKSQUEUES
05 / 08Where we're sharpest

Operationally heavy SMEs.
Not a vertical, a shape.

We do our best work where physical things, money, and people meet - businesses with real inventory, real suppliers, real margin. We're not picky about the industry; we're picky about the mess. If your ops live in spreadsheets and threads, we can help.

USE / 01

Marketplace sellers

AMAZONEBAYTIKTOKFBA

Reorder engines, FBA replenishment, refund/return reconciliation, real-time SKU margin after fees & ads.

USE / 02

E-commerce & D2C brands

SHOPIFYKLAVIYO3PLMETA ADS

Daily P&L by product, contribution margin after CAC, 3PL invoice auditing, ops-side of subscriptions.

USE / 03

Construction & property

XEROPROCOREBUILDERTREND

Job-cost dashboards, subcontractor compliance tracking, snagging workflows, quote-to-invoice timelines.

USE / 04

Field & service businesses

JOBBERSERVICEM8SLACK

Dispatch alerts, route adherence, recurring-service reminders, customer comms that don't slip.

USE / 05

Wholesale & distribution

EDINETSUITEBRIGHTPEARL

Order-to-cash automation, customer-specific pricing, backorder visibility, supplier KPI dashboards.

USE / 06

Something else?

If you have spreadsheets, suppliers, and a bottleneck - we've probably seen a version of it. Tell us the mess.-> Describe your workflow

Field noteD2C cosmetics · 14 staff
"They didn't try to sell us a platform. They sat with our ops manager for two days, watched her actually work, and shipped a reorder system that's saved us three stockouts already."
JK
Jess K.
Founder · skincare brand · £2.4m ARR
BEFORE / AFTER · WK 04 -> WK 12SHIPPED
Hours / week on ops admin
37->6
Stockouts / quarter
11->1
SPREADSHEET HOURSSYSTEM HOURS
06 / 08Process

Three steps. No deck-ware,
no six-month discovery.

We start with a free 60-minute audit, write you a blueprint you can keep regardless of whether we work together, then build, hand over, and stay close enough to refine as the business changes.

~ Week 0
01

Workflow audit

A working session, not a sales call. We map the actual flow of orders, money, and decisions through your business - and find the friction.

  • 60 mins · free
  • Audit doc · yours to keep
  • Top 5 bottlenecks ranked
Wk 01-02
02

Automation blueprint

A short, practical plan: what we'd build, in what order, and what each piece is worth in hours, errors, or cash. Fixed price, no surprises.

  • Scope & sequencing
  • Fixed quote
  • Tool stack decisions
Wk 02 ->
03

Build & operate

We ship the first system in two weeks, then iterate. Optional ongoing operate & refine retainer for the businesses that want us as their ops backbone.

  • First system live · day 11
  • Documented & handed over
  • Optional refine retainer
07 / 08What changes

Less manual labour.
Earlier, sharper visibility.

These aren't claims - they're the median outcomes across our last twelve engagements, six months in. Some clients clear them comfortably; some need longer. Either way, you'll know which by the end of the audit.

-83%
time spent assembling weekly reports
+1day
earlier warning on margin, stock, and cash drift
-71%
spreadsheet errors caught in production
0
supplier follow-ups the founder personally has to send
3.4x
faster month-end close, with reconciled numbers
11days
from first call to first system running in production
Free · PDF · 14pp

5 workflows every Amazon seller should review before Q4.

A working operator's checklist - the exact reorder maths, refund-reconciliation pattern, and FBA fee-audit query we run for our marketplace clients before peak. Built by someone who's actually shipped on FBA, not a content team.

  • Reorder formula that survives lead-time chaos
  • Three-step refund & loss reconciliation
  • The FBA fee audit most sellers never run
  • Margin-after-ads dashboard recipe
  • A pre-Q4 readiness checklist

No form here - book a 60-min audit or send the bottleneck.

Inside the checklist

  1. 01Reorder maths under chaosp. 02
  2. 02Refund & loss reconciliationp. 04
  3. 03FBA fee audit (the SQL)p. 06
  4. 04Margin after ads & returnsp. 09
  5. 05Q4 readiness checklistp. 12
09 / 09Get in touch

Tell us where the
spreadsheet ends
and the mess begins.

Two equally good ways in: book a 60-minute audit, or send us a single bottleneck and we'll come back with what a system would look like. Either is free.

FORM / BTell us your bottleneck
We reply within 24h - GMT